Indigenous Job ID: KET-009
Job Title: Student Service Technical Support Assistant
Location: Kingston
Term Date: May - Aug (Spring/Summer)
Department: ITS
Reporting To: Department Manager
Number of Positions: 2
POSITION SUMMARY
Reports to Department Manager, and under the guidance of the designate, the student incumbent works up to 30-hours per week (may include evenings and/or weekends) providing assistance in greeting and guiding customers and performing limited administrative related tasks to gain work experience while supporting the operations of the department. The successful incumbent demonstrates strong customer service, interpersonal, and communication (oral and written) skills, combined with an ability to work under pressure, and problem-solve while working independently.
The student will assist and work under the direction of Information Technology staff. The successful candidate will demonstrate reliability, responsibility and the ability to work in an unsupervised environment. Training will be provided in the setup, deployment and maintenance of campus IT equipment in preparation for the upcoming academic year.
Key Responsibilities:
- Supports staffing of department and student users by responding (in person, by phone or email) to general queries and escalating as required.
- Shipping/Receiving of Computer Equipment
- Unpacking and Installation of Computer Equipment Assist with other IT summer related activities
- On occasion may be asked to perform other duties as assigned, such as special functions (i.e., orientation, convocation, open house, awards dinners, etc.)
- Maintain Printers – including replenishing supplies and filling paper trays
Qualifications
Education and Experience:
- A minimum of a high school diploma or equivalent.
Other Required Qualifications:
- General knowledge of computer hardware and software.
- Communication and interpersonal skills.
- Time management, strong organizational skills, and an attention to detail.
- Ability to effectively work independently with instruction, or collaboratively as part of a team.
- General knowledge of standard computer applications (MS word, Excel, Teams, & Email).
- High degree of integrity for maintaining confidentiality at all times.
Physical/Work Environment Essential Requirements:
The successful incumbent must have the ability to report to the work location.
Salary & Terms
- Start Rate: $17.20/hour, (plus 6% in lieu of vacation)
- Hours per week: 30.00
- Posted Date: April 14, 2025
- Closing Date: April 21, 2025 (4:00 p.m.)
Terms of Employment:
- Must be returning to Full-Time studies in the immediate upcoming semester.
- Must be in good academic standing for full duration of employment.
- Must sign and abide by St. Lawrence College’s Confidentiality Agreement.
How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.
NOTE: In order to determine eligibility for TSA funding, applicants must complete an Employment on Campus Assessment Form. (link here)
THIS IS A TERM BARGAINING UNIT POSITION
This competition will be processed in accordance with College policy and the PT Support Staff Collective Agreement (in cases where employees are working fewer than 24 hours in a week) or the FT Support Staff Collective Agreement (in cases where employees are working 24 or more hours in a week). In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), service time with the College will also be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.
This competition is for an existing vacancy. St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People and Culture at employ@sl.on.ca. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact studentemployment@sl.on.ca and our Student Employment Team will address your requests for accommodation confidentially.