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IT Student Service Desk Support

  • Job ID: KET-007
  • Job Title: IT Student Service Desk Support
  • Location:  Kingston
  • Term Date: Jan - April
  • Department: ITS
  • Reporting To: Manager, ITS
  • Number of Positions: 1 (Up to 135 hours total)

POSITION SUMMARY

Reports to Department Manager, and under the guidance of the designate, the student incumbent works up to 12-hours per week (may include evenings and/or weekends) providing assistance in greeting and guiding customers and performing limited administrative related tasks to gain work experience while supporting the operations of the department. The successful incumbent demonstrates strong customer-service, interpersonal, and communication (oral and written) skills, combined with an ability to work under pressure, and problem-solve while working independently. 

The position provide assistance to the staff, students and faculty responding to general inquiries and escalating as required. 

Key Responsibilities:

  • Supports staffing of department and student users by responding (in person, by phone or email) to general queries and escalating as required.
  • Shipping/receiving, unpacking and installation (lifting and moving) computer equipment.
  • Media equipment bookings; projectors, computer carts, audio/visual equipment, etc.
  • Assist in the equipment loaning and tracking.
  • Ensure adherence to established practices and procedures.
  • Maintain printers: paper, cartridges, resolve problems or refer for technical expertise.
  • Enforce lab/classroom protocol. Monitor V-Tel Lab: ensure opening for scheduled classes, equipment shutdown and lab is locked up.
  • Assist students with network & email account problems.
  • Performs other miscellaneous, related duties as assigned by the designate, with occasional duties specific to special functions (e.g., orientation or open house events, awards dinners).

Qualifications

Education and Experience:

  • A minimum of a high school diploma or equivalent.

Other Required Qualifications:

  • General knowledge of computer hardware, peripherals, and installation methods.
  • Communication and interpersonal skills
  • Time management, strong organizational skills, and an attention to detail.
  • Ability to effectively work independently with instruction, or collaboratively as part of a team.
  • General knowledge of standard computer applications (MS word, Excel, Teams, & Email).
  • High degree of integrity for maintaining confidentiality at all times.

Physical/Work Environment Essential Requirements: 

The successful incumbent must have the ability to report to the work location.

Salary & Terms

  • Start Rate: $17.20/hour, (plus 6% in lieu of vacation)
  • Hours per week: Up to 12
  • Posted Date: January 16, 2025
  • Closing Date: January 23, 2025 (4:00 p.m.)

 

Terms of Employment:

  • Must be currently enrolled in Full-Time studies at St. Lawrence College.
  • Must be in good academic standing for full duration of employment.
  • Must sign and abide by St. Lawrence College’s Confidentiality Agreement.

How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.

NOTE: In order to determine eligibility for TSA funding, applicants must complete an Employment on Campus Assessment Form. (link here)

THIS IS A TERM BARGAINING UNIT POSITION

This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity.  St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People and Culture at employ@sl.on.ca. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact studentemployment@sl.on.ca and our Student Employment Team will address your requests for accommodation confidentially.

Only those who are selected for an interview will be contacted.  

APPLY HERE