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This course is intended to give additional breadth and depth about the user support field and to tie together the knowledge and skills introduced in other courses. Students will benefit from activities that provide practical experience and skills they will use on the job. Students will learn skills in demand by the user support industry to assist employees with their computer use. The course will acquaint students with information resources and technical tools, knowledge that is essential to function effectively in team-oriented work environments of the 2000s, to run effective Help Desk Operation, Troubleshoot Computer Problems and provide professional Computer Facility Management.