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Client Relations

Available at: Online part-time


This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relation skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.

To successfully complete the program, participants must complete four (4) compulsory courses and two (2) Electives.


  • For your convenience, some online courses can be started at different times throughout the semester, just choose the course date that fits your schedule.
  • The demand for part-time courses has increased to the point that we recommend you register early to ensure your acceptance into the course.
  • Online courses are easily identified by CS at the beginning of the course code (i.e. CSSE 65 Accounting Basics 1)
  • Textbooks and additional materials may be required for these courses. YOU are responsible for purchasing your textbooks and any additional materials for all courses. Please make a note of your course code (CS##) and see the bottom of this page for book order procedure.


Visit the Online and Continuing Education catalogue for course details and to register.


The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact/call centre, business office, customer care/service/support, consumer relations, teleservices, help desks and insurance and financial companies).

With this program you’ll be career ready. Discover your career options at

Program Name

Client Relations

Program Code




Start Dates


Program Duration


Location (Campus)

Online part-time

Canadian Fees

International Fees

Additional Costs

Scholarships and Bursaries

Program Outline

Required Courses
CSAL 77 Building and Maintaining Customer Relationships
CSAL 115 Creating a Corporate Service Culture
CSAL 159 Strategies for Fostering Client Loyalty
CSAL 160 Developing Client Service Teams

Elective Courses (Choose 2)
CSSE 6 Introduction to Business Management & Organizational Behaviour
CSDU 1 Management/Leadership Skills
CSAL 15 Management Principles

Admission Requirements


Health Requirements

Articulation & Credit Transfer Opportunities

Formal and informal pathways offer SLC graduates the chance to continue their studies with post-secondary institutions across Canada and around the world. Those that follow are specific to this program:

    For details on Credit Transfer within Ontario please visit:


    The St. Lawrence College Hospitality program, focusing on hotel and restaurant operations, provides the correct atmosphere for students to truly grow and learn. Teamwork is an important part of this intensive program, which provides students with confidence for life.  The skills taught in this program also provide students with useful knowledge to analyze the business of hotels and restaurants in measurable and meaningful ways. 

    The professors are very dedicated to success.  They have spent considerable time in previous roles and careers in the industry, which provides the students with a contemporary real world applied approach.

    I heartily recommend this program to anyone who is ready to leap into the incredible field of Hospitality and Tourism.

    Scott Follwell, General Manager Diamond Hotels Management Inc.

    Additional Information

    Book order procedure

    Advanced Standing

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