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Client Relations

Available at: Online part-time

Overview

This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relation skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.

To successfully complete the program, participants must complete four (4) compulsory courses and two (2) Electives.

 IMPORTANT NOTES:

  • For your convenience, some online courses can be started at different times throughout the semester, just choose the course date that fits your schedule.
  • The demand for part-time courses has increased to the point that we recommend you register early to ensure your acceptance into the course.
  • Online courses are easily identified by CS at the beginning of the course code (i.e. CSSE 65 Accounting Basics 1)
  • Textbooks and additional materials may be required for these courses. YOU are responsible for purchasing your textbooks and any additional materials for all courses. Please make a note of your course code (CS##) and see the bottom of this page for book order procedure.

 

Visit the Online and Continuing Education catalogue for course details and to register.

Highlights

The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact/call centre, business office, customer care/service/support, consumer relations, teleservices, help desks and insurance and financial companies).

With this program you’ll be career ready. Discover your career options at https://stlawrence.emsicareercoach.ca

Program Name

Client Relations

Program Code

B0770

Credential

Certificate

Start Dates

Continuous

Program Duration

Part-time

Location (Campus)

Online part-time

Canadian Fees

International Fees

Additional Costs

Scholarships and Bursaries

Program Outline

Required Courses
CSAL 77 Building and Maintaining Customer Relationships
CSAL 115 Creating a Corporate Service Culture
CSAL 159 Strategies for Fostering Client Loyalty
CSAL 160 Developing Client Service Teams

Elective Courses (Choose 2)
CSSE 6 Introduction to Business Management & Organizational Behaviour
CSDU 1 Management/Leadership Skills
CSAL 15 Management Principles

Admission Requirements

Prerequisites

Health Requirements

Articulation & Credit Transfer Opportunities

Formal and informal pathways offer SLC graduates the chance to continue their studies with post-secondary institutions across Canada and around the world. Those that follow are specific to this program:

    For details on Credit Transfer within Ontario please visit: www.ontransfer.ca

    Testimonials

    I am proud to say that I am a graduate of the Behavioural Psychology (BPYSC) program at St. Lawrence College.  The program provided me with abundance of positive skills and knowledge that I use every day in both my career and personal life. I had nothing but positive learning experiences while completing the program. The teachers were caring and took the time to get to know each student’s strengths and needs which I believe contributed to my success in the program. Upon graduating I was able to obtain employment immediate within Autism Services and have had many positive experiences working in the field.  I have gained experience delivering ABA services within individual and group settings, as well as, supervising a team of ABA Therapists delivering individual and group based services. At the time of graduation I did not know this, but the skills that I learned in the Behavioural Psychology program assisted me in completing the Masters of Applied Disability Studies program at Brock University.  Since completing my master’s level of education, I have become a Board Certified Behaviour Analyst (BCBA) and was recently given the opportunity to re-join the Behavioural Psychology teaching team. In 2013 I began supervising BPYSC students on placement, in 2014 I began tutoring for the program and in 2015 I was offered a part-time teaching experience with the program. All of the experiences that I have talked about are because of the Behavioural Psychology program.  The program teaches skills and knowledge that are currently being used within the field.  The teachers in the program have a vast amount of knowledge and experience regarding the field, which they used within their courses to offer state of the art education. As a result of graduating from the Behavioural Psychology program, I have been blessed with many experiences and I believe that there is many more experience awaiting me.



    Lisa Lynch, M.ADS, BCBA

    Additional Information

    Book order procedure

    Advanced Standing

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