This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relation skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
To successfully complete the program, participants must complete four (4) compulsory courses and two (2) Electives.
- For your convenience, some online courses can be started at different times throughout the semester, just choose the course date that fits your schedule.
- The demand for part-time courses has increased to the point that we recommend you register early to ensure your acceptance into the course.
- Online courses are easily identified by CS at the beginning of the course code (i.e. CSSE 65 Accounting Basics 1)
- Textbooks and additional materials may be required for these courses. YOU are responsible for purchasing your textbooks and any additional materials for all courses. Please make a note of your course code (CS##) and see the bottom of this page for book order procedure.
Visit the Online and Continuing Education catalogue for course details and to register.
The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact/call centre, business office, customer care/service/support, consumer relations, teleservices, help desks and insurance and financial companies).
With this program you’ll be career ready. Discover your career options at https://stlawrence.emsicareercoach.ca